good bet Privacy Policy — Your Data, Handled With Care

Information We Collect

When you register and use the good bet platform, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your device type, browser, IP address, and session activity logs to help us maintain platform security and improve your experience. Identity verification documents — such as a government-issued ID — may be requested before your first withdrawal, as required by our compliance obligations. We do not collect sensitive personal information beyond what is strictly necessary for account management, payment processing, and regulatory compliance. All data collection is conducted transparently, and you will always be informed of what is being collected and why at the point of collection.

How We Use Your Information

The personal information you provide is used exclusively to operate and improve your experience on the good bet platform. We use your account details to process deposits and withdrawals, verify your identity, and communicate important account updates to you. Session and device data helps us detect unusual activity, prevent unauthorised access, and ensure the platform runs smoothly on mobile devices across the Philippines. We may use your email address or mobile number to send you service-related notifications, such as transaction confirmations or security alerts — we do not send unsolicited promotional messages without your consent. Aggregated, anonymised usage data may be used internally to analyse platform performance and improve our game offerings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold, rented, or traded to any third-party advertiser or data broker.

Data Sharing and Third Parties

good bet shares your personal data only with trusted third parties who are directly involved in delivering our services to you. These include licensed payment processors who handle PHP deposits and withdrawals through local e-wallet and bank transfer channels, identity verification providers who assist with regulatory compliance, and game content providers whose platforms are integrated into our lobby. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection laws and our own privacy standards. We do not share your personal information with social media platforms, advertising networks, or any party whose purpose is unrelated to the direct delivery of our services. In the event that we are required by law or a competent Philippine authority to disclose your information, we will do so only to the extent required and will notify you where legally permitted. We regularly review our third-party relationships to ensure ongoing compliance with our data protection obligations.

Data Retention and Security

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable in the Philippines. All data stored on our systems is protected using industry-standard encryption both in transit and at rest, and access to personal data is restricted to authorised personnel on a strict need-to-know basis. We conduct regular security assessments and apply software updates promptly to protect against known vulnerabilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes prescribed by law. You may request deletion of your personal data at any time by contacting our support team, subject to our legal retention requirements.

Your Rights as a Data Subject

As a Filipino player and data subject under the Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal information held by good bet. You may also object to the processing of your data, request that we restrict how we use it, or ask us to provide a copy of your data in a portable format. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will acknowledge your request within five business days and aim to resolve it within thirty business days, or within the timeframe required by applicable law. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data rights requests fairly, transparently, and without undue delay.

Cookies and Tracking Technologies

The good bet platform uses essential cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. These essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies, cross-site tracking pixels, or any technology designed to build a profile of your browsing behaviour outside of our platform. Analytics data collected through our own internal tools is anonymised and used solely to understand how players interact with the platform so we can improve it. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit your access to certain features. Our cookie practices are reviewed regularly to ensure they remain aligned with Philippine data protection standards and user expectations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations under Philippine law. When we make material changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The date of the most recent update is shown at the bottom of this page, and we encourage you to review the policy periodically. Continued use of the good bet platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you may close your account by contacting our support team. We are committed to keeping this policy clear, accurate, and up to date so that you always know exactly how your information is being handled.

Last updated: June 2025. For questions about this Privacy Policy, please visit our FAQ page or contact us at [email protected].